Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It typically takes 5-7 business days for processing and shipping. International orders may take up to 2-3 weeks depending on the location.
You can create an account by clicking on the “user” icon at the top right corner of our website, and providing the necessary information.
You can change your shipping address within your account settings before your order is shipped. Once an order is shipped, the address cannot be changed.
Once your order is shipped, a tracking number will be sent to your email which you can use to track your order on our website or the carrier’s website.
No, we do not store any credit card information on our servers for your security.
Sales tax is charged based on local laws and regulations of the shipping address provided.
We ship to most countries worldwide. You can check the availability during the checkout process.
Items in the same order will be shipped together in one package whenever possible.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of receipt. Items must be in original condition. Please visit our Returns Page for more information.
If you received an incorrect item, please contact our customer service with your order number and a picture of the item received.
Please contact customer service with your order number and a picture of the damaged item, and we will assist you with a replacement or refund.
Authorized returns should be mailed to the address provided in the return authorization email.
For customer support, you can contact us via email at email@example.com or through our Contact Us page on the website.
Please contact our customer service immediately to correct the address. If the order has not been shipped, we can update the address for you.
Orders can be changed or cancelled only if they have not been processed for shipping. Please contact customer service for assistance.