At The Wiser Store, we aim to provide a smooth and transparent shipping process for our customers. Below are the details of our shipping policy:
Delivery Timeline:
- Order Fulfillment: It usually takes about 3-7 days to fulfill an order, post which, it is shipped out.
- Shipping Time: The time taken for shipping depends on your location. Here’s an estimate:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Shipping Locations:
We collaborate with an on-demand order fulfillment partner with facilities located worldwide, ensuring the efficient delivery of your orders.
Customs and Taxes:
International orders may incur additional customs and tax fees, which are beyond our control. These fees are assessed by your local customs office. It is advisable to check with your local customs office to understand the applicability of duties and taxes on your purchases.
Delayed or Missing Orders:
If your order is delayed beyond the estimated time, please follow these steps:
- Verify the delivery address mentioned in the shipping confirmation email.
- Check with your local post office.
- Inquire with your neighbors in case the package was left with them. If the shipping address is correct, and the package wasn’t found at the post office or with your neighbors, kindly contact us at [insert your support email here] with your order number.
Replacement Orders:
In case there’s a mistake in your delivery address, we can arrange for a replacement order. However, the shipping cost for the replacement order will be borne by the customer.